Public Offer

FOP Shapoval Anastasiia Hennadiivna

Tax ID: 3711700209

Registered address: 74000, Kherson region, Vysokopillia, Bankova St., 102

E-mail: [email protected]

Phone: 073 239 81 05

Website: doza.clinic

(hereinafter referred to as "DOZA" or "Service Provider")

This document constitutes a public offer in accordance with Articles 633 and 641 of the Civil Code of Ukraine. Acceptance of the offer is the placement of an order on the website, via messenger, and/or making a payment. From the moment of acceptance, the Agreement is considered concluded between the Service Provider and the Client under the terms set forth below.

1.1. Client — an adult individual (18 years or older) who places an order and/or pays for the Services.

1.2. Services — a comprehensive personal support package that includes:

• individual consultation for selecting a weight management program;
• development of an individual plan;
• remote support (messengers, phone);
• progress monitoring and lifestyle recommendations;
• informational support;
• arrangement of program components supply (logistics and delivery support).

1.3. Package Components — items included in the support package and provided to the Client in accordance with the package terms and applicable legislation.

1.4. Support Package — the program option selected by the Client that determines the scope of Services, support duration, and package contents.

1.5. Order — a properly submitted Client request for receiving Services.

2.1. The Service Provider provides the Client with personal weight management program support services, including arrangement of package components supply, in accordance with the selected support package.

2.2. The Client pays for the selected Services (support package) at the price indicated on the website or in the issued invoice at the time of payment.

2.3. DOZA does not practice medicine, does not provide medical services, and is not a healthcare facility. The Services are exclusively of a consultative and informational nature. Program adjustment means adjustment of the support regimen and lifestyle recommendations (nutrition, hydration, sleep, physical activity) and does not constitute medical treatment.

2.4. Package components are an integral part of the Service and are not sold separately from the support package.

3.1. Information on the doza.clinic website and during consultations is of a reference and informational nature and does not replace an in-person doctor consultation.

3.2. DOZA does not guarantee specific results of the weight management program. Results are individual and depend on the body's characteristics, lifestyle, adherence to recommendations, and other factors.

3.3. The Client confirms that:

• they are 18 years of age or older;
• they have provided accurate and complete health information, including accompanying conditions and individual sensitivities;
• they understand that any weight management program may have individual course variations;
• the decision to participate in the program is voluntary and informed.

3.4. The Client is recommended to consult a doctor before starting any weight management program. In case of health deterioration, the Client is obligated to immediately contact a doctor or emergency services.

3.5. The Client bears sole responsibility for the decision to participate in the program and for adherence or non-adherence to the recommendations received.

4.1. Orders are placed through the doza.clinic website or DOZA contact channels (messengers, phone).

4.2. To place an order, the Client provides:

• full name;
• contact phone number;
• city and delivery branch/address;
• e-mail (if required);
• data required for program selection (upon specialist request).

4.3. DOZA reserves the right to clarify order details and refuse to provide Services if:

• the data provided by the Client is incorrect, incomplete, or misleading;
• there are grounds to consider the order risky, fraudulent, or placed by a third party without proper authorization;
• providing the Services contradicts legal requirements or payment system rules;
• the Client has not reached 18 years of age;
• based on the information provided by the Client, participation in the program is inadvisable.

4.4. Placing an order and making a payment confirms that the Client has read and agrees to the terms of this Offer, the Privacy Policy, and the Refund Policy. In case of discrepancies between the provisions of this Offer and the Refund Policy, the provisions of this Offer shall prevail.

5.1. Support package prices are indicated in Ukrainian hryvnia (UAH) on the website or communicated in an individual invoice.

5.2. The package price includes: consultation, support, package components, and delivery arrangement (unless otherwise specified).

5.3. Payment is made online (by bank card or other available methods) before the Services commence.

5.4. After payment, the Client receives a confirmation (electronic message / messenger). The Service is considered ordered from the moment funds are received.

5.5. In case of erroneous payment, the Client is obligated to immediately contact DOZA support.

5.6. In case of an unjustified chargeback initiated by the Client through the payment system, DOZA reserves the right to suspend the Services, refuse further service, and file a claim in accordance with the legislation. DOZA retains confirmation of Service provision (correspondence, support checklists, shipping data, tracking), which may be provided to the payment system in case of a dispute.

6.1. Support services commence from the moment payment is received and the first contact between the specialist and the Client.

6.2. Package components are delivered within Ukraine by a delivery service to the address/branch specified by the Client. Estimated delivery time is 1–3 business days after dispatch.

6.3. DOZA informs the Client about the dispatch and provides tracking data (when available).

6.4. The Client is obligated to inspect the package upon receipt (packaging integrity, order compliance). In case of damage detection, a report must be filed with the carrier.

6.5. The risk of accidental damage or loss passes to the Client from the moment of actual delivery by the carrier.

7.1. Remote support is provided through messengers (Telegram and others) and/or phone for the duration of the selected package. The Client may reach out at any convenient time; responses are provided as promptly as possible depending on the specialist's workload. In urgent health-related situations, the Client is recommended to contact emergency services.

7.2. Support includes: answering the Client's questions, progress monitoring, adjustment of lifestyle recommendations, and informational support.

7.3. Support does not include: medical prescriptions, diagnostics, disease treatment, provision of medical opinions or prescriptions. Any recommendations by a DOZA specialist pertain exclusively to regimen, lifestyle, and organizational aspects of the program.

7.4. The Client is obligated to inform the DOZA specialist about any health changes and deviations from the program.

8.1. Before Services commence (before the first specialist contact and before package components are dispatched):

• the Client has the right to cancel the order;
• DOZA refunds the payment minus actual expenses (non-refundable payment system fees).

8.2. After Services commence (consultation completed, support started, components dispatched):

• funds for Services already provided are non-refundable;
• partial refund is possible proportional to the unprovided portion of Services, at DOZA's discretion.

8.3. Package components: are non-returnable and non-exchangeable after receipt by the Client, considering the list of non-returnable goods approved by Ukrainian legislation and the nature of respective items; exception — if components have a manufacturing defect or do not match the order (confirmed by photo/video within 24 hours of receipt).

8.4. Delivery damage:

• the Client files a report with the carrier during receipt;
• notifies DOZA within 24 hours with photo/video evidence;
• DOZA reviews the request within 5 business days and proposes a solution (replacement / partial compensation).

8.5. Refunds (where applicable) are processed within 5–10 business days to the same payment details used for the original payment.

8.6. Detailed refund and exchange terms are available on the Refund Policy page.

9.1. DOZA is not liable for:

• the Client's decisions regarding participation in the program and use of recommendations;
• individual course variations of the program;
• failure to achieve the Client's expected results;
• delays or losses during delivery due to the carrier's fault;
• consequences of inaccurate data provided by the Client;
• actions of third parties, payment systems, carriers;
• temporary unavailability of the website or communication channels due to technical reasons.

9.2. DOZA's total liability under this Agreement is limited to the amount actually paid by the Client for a specific Order, except where otherwise expressly provided by law.

9.3. The Client is liable for:

• accuracy of provided personal data and health information;
• adherence to the specialist's recommendations;
• timely notification about health changes;
• proper use of package components in accordance with received recommendations.

9.4. In case of suspected fraudulent activity, DOZA reserves the right to suspend its obligations pending clarification of circumstances.

10.1. The Client consents to the collection, processing, and storage of personal data for the purpose of fulfilling this Agreement, organizing delivery, communication, and improving Service quality.

10.2. DOZA undertakes not to transfer personal data to third parties, except in cases necessary for fulfilling the Agreement (carrier, payment system) and as required by law.

10.3. Detailed terms are available in the Privacy Policy.

11.1. The Parties are released from liability for partial or complete non-fulfillment of obligations in the event of force majeure circumstances: military actions, natural disasters, power/communication outages, logistics system failures, government decisions, epidemics, sanctions, payment system blockages, etc.

11.2. The Party affected by force majeure shall notify the other Party within 5 business days.

11.3. If force majeure continues for more than 30 days, either Party has the right to terminate the Agreement with mutual settlement for Services actually provided.

12.1. All disputes are resolved through negotiations.

12.2. The claim procedure is mandatory. Claims are submitted in writing to e-mail: [email protected]. Review period — 15 business days.

12.3. If resolution is impossible — through court proceedings in accordance with the legislation of Ukraine at the Service Provider's registered location.

13.1. The Offer is effective from the moment of publication until its withdrawal by the Service Provider.

13.2. DOZA reserves the right to amend the terms unilaterally. The current version is always available on the website at doza.clinic/offer.

13.3. The version effective at the time of payment applies to a specific Order.

13.4. Continued use of the Services after amendments constitutes acceptance of the new version.